Effective Date: July 17, 2026
Thank you for shopping with FTA Tactical. This Return Policy explains the requirements and procedures for requesting a return, replacement, exchange, cancellation, or refund for products purchased through FTA-Tactical.com.
This policy applies to products sold by FTA Tactical unless a product listing, warranty, or written agreement expressly states different terms. Certain products may be designated as final sale or subject to additional return restrictions.
Unless a product listing states otherwise, you must contact FTA Tactical within 14 calendar days after the product is delivered to request a return.
Submitting a return request does not automatically guarantee that the return will be accepted. All returns require prior authorization from FTA Tactical.
After a return is authorized, the product must be shipped within the timeframe stated in the return instructions provided by FTA Tactical. A return authorization may expire if the product is not shipped within that timeframe.
To qualify for a return, the product must:
Be unused, uninstalled, unfired, unmodified, and undamaged;
Be in substantially the same condition in which it was received;
Include all original components, accessories, instructions, labels, and packaging;
Be accompanied by a valid order number or other proof of purchase;
Not be designated as final sale or nonreturnable; and
Satisfy any additional return requirements stated on the applicable product page.
Products showing signs of installation, fitting, test-fitting, firing, modification, disassembly, misuse, negligent handling, wear, or damage may be denied return authorization.
FTA Tactical may inspect any returned product before approving a refund, replacement, or exchange.
For safety and product-integrity reasons, firearm-related components generally cannot be returned after they have been:
Installed or partially installed;
Fitted or altered;
Fired or used during live-fire testing;
Modified, drilled, filed, ground, polished, coated, or refinished;
Disassembled beyond what is reasonably necessary to inspect the product; or
Damaged through improper installation, incompatibility, misuse, or negligent handling.
Customers are responsible for confirming product compatibility with their specific firearm, model, generation, caliber, configuration, and intended application before installation or use.
An exception may be considered when a product was defective when delivered, FTA Tactical shipped the wrong product, or a return is otherwise required by applicable law. Contact FTA Tactical before attempting additional installation, modification, repair, or use.
Unless otherwise required by law or expressly authorized by FTA Tactical, the following products are nonreturnable:
Downloadable files and other digital products after delivery or access;
Custom, personalized, special-order, or made-to-order products;
Products identified as “Final Sale” or “No Returns”;
Clearance or closeout products identified as nonreturnable;
Opened consumable, chemical, adhesive, lubricant, or maintenance products;
Products that have been installed, fitted, fired, used, altered, or modified;
Products damaged after delivery through misuse, improper storage, improper installation, negligence, or normal wear;
Products returned without required parts, accessories, packaging, labels, or documentation; and
Any other product identified as nonreturnable on its product page before purchase.
A product-specific return restriction displayed on the applicable product page controls over the general 14-day return period.
Digital products ordinarily cannot be returned after the download link has been delivered or the file has been accessed.
A digital-product refund may be considered when:
The file is corrupted or cannot be opened using the stated requirements;
The customer receives the wrong file;
The product is materially different from its website description; or
A refund is otherwise required by applicable law.
Before purchasing a digital product, customers are responsible for confirming that they have the compatible software, hardware, equipment, materials, and technical ability necessary to access and use it.
Technical difficulty, lack of compatible equipment, inability to manufacture or install a component, or a change of mind does not ordinarily qualify a digital product for a refund.
Before sending anything back, email support@fta-tactical.com and provide:
Your full name;
Your order number;
The product you wish to return;
The reason for the return;
Whether the product has been opened, installed, fitted, used, fired, modified, or damaged; and
Clear photographs or video when the product is damaged, defective, incorrect, incomplete, or otherwise not as expected.
FTA Tactical will review the request and provide return instructions if the return is authorized.
Do not mail or ship a product to FTA Tactical without prior written authorization. Unauthorized returns, packages sent to an incorrect address, and cash-on-delivery shipments may be refused or returned to the sender.
Contacting FTA Tactical does not extend the return period unless FTA Tactical confirms an extension in writing.
Inspect your order promptly after delivery.
Contact support@fta-tactical.com as soon as reasonably possible if:
You received the wrong product;
The product arrived damaged;
The shipment is missing a product or component;
The product appears defective before installation or use; or
The package appears to have been damaged or opened during transit.
Include photographs of the product, shipping box, shipping label, internal packaging, and any visible damage. Do not discard the product or packaging until FTA Tactical has reviewed the claim.
FTA Tactical may require reasonable cooperation with a shipping-carrier, insurance, manufacturer, or fraud investigation.
When FTA Tactical confirms that it shipped the wrong product or that a product arrived damaged or defective, FTA Tactical may, as appropriate:
Provide a replacement;
Provide the missing product or component;
Authorize a return;
Provide a prepaid return label when the product must be returned; or
Issue a full or partial refund.
The available resolution may depend on product availability, the nature of the issue, applicable warranty terms, and applicable law.
When a return is based on personal preference, an incorrect customer selection, compatibility, or a change of mind, the customer is responsible for return-shipping costs.
When a return results from a confirmed FTA Tactical error or a product that arrived defective or damaged, FTA Tactical will provide appropriate return instructions and may provide a prepaid shipping label.
Customers must package returned products securely. Whenever reasonably possible, use a trackable shipping method and retain the shipping receipt and tracking information until the return is completed.
FTA Tactical is not responsible for a return shipment that is lost, damaged, misdirected, or delivered to an unauthorized address when the customer selected and arranged the return shipment.
Original shipping charges are generally nonrefundable unless:
The return resulted from an error by FTA Tactical;
The product arrived damaged or defective;
FTA Tactical expressly agrees otherwise; or
A refund of the shipping charge is required by law.
Receiving a returned product does not automatically mean the return or refund has been approved.
FTA Tactical will inspect the returned product to verify its identity, condition, completeness, and compliance with this Return Policy.
FTA Tactical may deny or reduce a refund when:
The product was installed, used, fired, altered, modified, or damaged;
Components, accessories, packaging, labels, or instructions are missing;
The returned product is different from the product originally shipped;
The product was not packaged adequately for return transit;
The return was sent without authorization or outside the approved timeframe;
The product was identified as final sale or nonreturnable; or
The return request involves suspected fraud, abuse, substitution, or misrepresentation.
Any reduction will reflect the product’s diminished value, missing contents, damage, or other reasonable costs associated with the condition of the return, to the extent permitted by law.
When a refund is approved, it will ordinarily be issued to the original payment method.
FTA Tactical may use another refund method when:
The original payment method is no longer available;
The payment processor requires another method;
The customer agrees to receive store credit; or
Applicable law requires a different method.
FTA Tactical will process an approved refund within a reasonable period after the returned product has been received and inspected. The customer’s bank, card issuer, or payment provider controls how long the refund takes to appear in the customer’s account.
Shipping charges, expedited-delivery charges, and other non-product charges are not refundable except as stated in this policy or required by law.
Direct exchanges are not guaranteed and depend on product availability.
When an exchange or replacement is approved, FTA Tactical may:
Ship a replacement after receiving and inspecting the original product;
Require the customer to place a new order;
Apply an approved credit toward another product with the customer’s agreement; or
Issue a refund when a replacement is unavailable.
Any price difference, tax difference, or additional shipping charge associated with a customer-requested exchange may be the customer’s responsibility.
To request cancellation of an order, contact support@fta-tactical.com as soon as possible.
Cancellation requests are not guaranteed. An order may be processed, packaged, or transferred for shipment before the cancellation request is reviewed.
Once an order has shipped, it cannot ordinarily be canceled and will instead be subject to this Return Policy.
If FTA Tactical cancels an order after payment has been collected, FTA Tactical will issue a refund to the original payment method or release the applicable payment authorization.
Some products may be covered by a manufacturer warranty that is separate from this Return Policy.
After the FTA Tactical return period has expired, or when a product issue falls within a manufacturer’s warranty program, the customer may be required to work directly with the manufacturer.
Manufacturer warranties are subject to the manufacturer’s own procedures, exclusions, shipping requirements, and available remedies. FTA Tactical does not control the administration or outcome of an independent manufacturer warranty.
Nothing in this section limits any responsibility that FTA Tactical cannot lawfully exclude.
FTA Tactical reserves the right to deny a return, refund, replacement, or exchange involving suspected:
Product substitution;
False damage or defect claims;
Altered or incomplete products;
Serial-number or identifying-mark discrepancies;
Use followed by an attempted return;
Repeated or excessive return activity;
Unauthorized payment activity; or
Other fraudulent or abusive conduct.
FTA Tactical may restrict future purchases or account access when reasonably necessary to protect the business, its customers, or its payment systems.
FTA Tactical may update this Return Policy to reflect changes in products, business practices, website functionality, carrier requirements, payment-processing requirements, or applicable law.
The revised policy will be posted on this page with an updated effective date. The policy in effect when an order was placed will ordinarily govern that order unless applicable law requires otherwise.
This Return Policy forms part of FTA Tactical’s Terms and Conditions.
Use of the website and purchases from FTA Tactical are also governed by the:
Terms and Conditions;
Privacy Policy;
Shipping Policy, if separately posted;
Applicable product description;
Applicable manufacturer warranty; and
Any additional terms displayed during checkout.
If a product page expressly identifies a product as final sale, nonreturnable, or subject to a different return or warranty arrangement, the product-specific terms will apply to that product.
Nothing in this Return Policy limits a consumer right or remedy that cannot lawfully be waived or excluded.
For return, refund, replacement, exchange, or cancellation questions, contact:
FTA Tactical
Email: support@fta-tactical.com
Website: FTA-Tactical.com
Do not send a return to any address until FTA Tactical has provided written return authorization and the correct return instructions.
